CYPRESS, CA -- Christie®, a global leader in digital cinema, announced that Christie Managed Services has implemented a powerful new customer service solution that has dramatically streamlined its customer response process, strengthened its problem-resolution capabilities, and increased the efficiency of its Customer Service Engineers (CSE). The new system from Amdocs, Ltd. is an integral part of the expanding range of products and support services offered by Christie Managed Services to monitor and maintain the exhibition industry's rapidly growing base of digital cinema equipment.

A winner of many industry awards, Amdocs provides software and services for billing, customer relationship management (CRM), and operations support systems (OSS). Its clients include AT&T Mobility, Cablevision, Sprint-Nextel, T-Mobile, Vodafone, ComCast, Bell Canada, and Rogers Communications.

"The service and maintenance of high tech digital cinema equipment is an increasingly critical consideration as more and more theaters go digital," said Sean James, vice president, Managed Services at Christie. "We have invested heavily in the Amdocs CRM system as part of our ongoing commitment to provide our customers and industry partners with world-leading technical support."

Amdocs has enhanced Managed Services' ability to address and rapidly resolve technical issues at every step of the process. From Christie's high tech Network Operations Center (NOC), supervisors can monitor all data being entered in the field and track precisely the engineer's activities throughout the service call. They are aware when field service engineers start their jobs, where they are en route, what kind of equipment they are working with, and what additional assistance and resources they might need.

"With Amdocs, field technicians can easily search for support data relevant to their specific case within Christie's extensive knowledge base, order any necessary parts, assign them to the theater, and track their delivery - all directly from their mobile device," said James. "The Amdocs system has also greatly relieved the workload of our NOC supervisors by automating many repetitive processes so that more time is spent managing cases and resolving customer calls on the first contact. Our new system has proven so successful that we're already being contacted by other major players in the exhibition community to assist them in better addressing their own customer service and staff management needs."

"Christie Managed Services is not only rewriting the book on superior customer service - we are forging a new path of innovation that raises the bar on excellence," said James.

Christie Managed Services offers exhibitors customizable predictive and preventative technical support and ongoing maintenance, with a state-of-the art Network Operations Center that runs 24/7. The NOC monitors, maintains, and services tens of thousands of digital devices across North America and is easily scalable to support tens of thousands more.

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MOSCOW -- IMAX Corporation (Nasdaq:IMAX) (TSX:IMX) and Cinema Park, the exhibition chain owned by Russia's largest media holding company, Profmedia, today announced an agreement to install up to 14 IMAX(R) theatre systems throughout Russia, beginning in 2010. The agreement, which marks the single largest European theatre deal in IMAX's 45-year history, was signed as IMAX theatres in Russia and The Commonwealth of Independent States (CIS) continue to produce tremendous box office results. During the past nine months, the seven IMAX theatres in the region have produced some of the highest per screen box office averages in the world.

Under the terms of the agreement, the first three Cinema Park IMAX locations will open prior to the end of 2010, followed by another seven by the end of 2012. The exhibitor has the option to add another four IMAX systems in addition to the ten that are committed. Most of the locations will be in regional markets throughout Russia, expanding the IMAX network beyond the areas of greater Moscow and St. Petersburg. Today's announcement brings the total number of IMAX theatres scheduled to be operating in Russia and the CIS by 2012 to 27, making that region IMAX's third largest market behind the United States and China. The Company's announced number of theatre systems signings year-to-date has increased to 114 worldwide, which compares to 35 system signings in all of 2009.

"The incredible success of the current IMAX theatres in Russia and the attractive economics of IMAX's proven business model gave us more than enough incentive to start rolling out our own IMAX locations across our wide and expanding circuit," said Sergei Kitin, General Director of Cinema Park. "We're very excited to link the famous IMAX brand with our powerful Cinema Park name and to offer our customers across Russia the world's most immersive cinema experience. We look forward to opening the first three locations before the end of this year."

"Signing this large deal in Russia demonstrates how IMAX box office success translates into growth in our worldwide theatre network," said IMAX CEO Richard L. Gelfond. "This new relationship significantly accelerates the growth of the IMAX network in one of our key international markets, and it builds on the momentum of theatre systems signings activity that we have experienced year to date."

Mr. Gelfond continued, "So far this year we have more than tripled the total number of systems signings as compared to 2009, with many of these new locations scheduled to open in 2010 and 2011. We believe this network expansion will have a positive impact on IMAX's future revenues and EBITDA given the upfront revenues from the sales of the systems and recurring revenues from IMAX DMR(R) releases, theatre maintenance and potential box office royalties."

"We see tremendous potential for growth in Russia and the CIS, where we continue to see great exhibitor and consumer enthusiasm for The IMAX Experience(R)," added Larry T. O'Reilly, IMAX's Executive Vice President, Theatre Development. "Cinema Park's expertise in the regional markets throughout Russia, combined with their well established exhibition brand, makes them an ideal partner to have as we expand our own brand and business in the region."

 

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According to the National Association of Theater Owners, the average ticket price dropped from $7.95 in the first quarter of 2010 to $7.88 in the second quarter. The drop is being attributed to more tickets being sold to children.

3D in general has caused the average ticket price to increase to jump pretty quickly. 2009's average price was $7.50.

 

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Source: Variety

Shawn Levy has set up an adaptation of Alexander and the Terrible, Horrible, No Good, Very Bad Day, a popular children's story by Judith Viorst, at 20th Century Fox.

Levy has had plenty of success at Fox. He directed both Night at the Museum films and earlier this year he helmed the Steve Carell/Tina Fey vehicle Date Night. With a track record of delivering solid family entertainment, it's safe to say that Fox can count on a pretty standard adaptation from Levy. They won't get something more dark and brooding like Spike Jonze's take on Where the Wild Things Are.

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