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June 2010 > On Management

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Tags: Brian Eichstaedt , Connor Dennison , Family Ties , Genevieve Gerst , Meredith Baxter Birney , Mouse , On Becoming a Leader: The Leadership Classic , Ralph S. Mouse , Shane Leavell , The One Minute Manager , Tony Soprano on Management: Leadership Lessons Inspired By America’s Favorite Mobster , hiring , interviewing , management

BRIAN EICHSTAEDT That’s something you don’t want to happen on a Friday night. As we troubleshoot, we have a back-up popper—as long as both of them aren’t down, we’ll get by. CONNOR DENNISON I would encourage the staff to offer other menu items and try to be understanding as I’m sure they would f...

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June 2010 > On Management

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Tags: Brian Eichstaedt , Connor Dennison , Family Ties , Genevieve Gerst , Meredith Baxter Birney , Mouse , On Becoming a Leader: The Leadership Classic , Ralph S. Mouse , Shane Leavell , The One Minute Manager , Tony Soprano on Management: Leadership Lessons Inspired By America’s Favorite Mobster , hiring , interviewing , management

ON MANAGEMENT if we can figure out who might be vandalizing our building. We would also need to work with the local authorities in order to determine who it might be and deter them from doing it in the future. A loud fight breaks out in a theater during a movie? BRIAN EICHSTAEDT You want to m...

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June 2010 > On Management

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Tags: Brian Eichstaedt , Connor Dennison , Family Ties , Genevieve Gerst , Meredith Baxter Birney , Mouse , On Becoming a Leader: The Leadership Classic , Ralph S. Mouse , Shane Leavell , The One Minute Manager , Tony Soprano on Management: Leadership Lessons Inspired By America’s Favorite Mobster , hiring , interviewing , management

with their ability to provide great customer service, but if it does, maybe try to make arrangements to let them leave early if possible. BRIAN EICHSTAEDT Sit down with them and try to figure out what’s going on. Find out the problem—maybe they had a bad day when they came into work, but it’s imp...

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June 2010 > On Management

Hire inspire retire

Tags: Brian Eichstaedt , Connor Dennison , Family Ties , Genevieve Gerst , Meredith Baxter Birney , Mouse , On Becoming a Leader: The Leadership Classic , Ralph S. Mouse , Shane Leavell , The One Minute Manager , Tony Soprano on Management: Leadership Lessons Inspired By America’s Favorite Mobster , hiring , interviewing , management

HIRE INSPIRE RETIRE Tips for every step of your staff's career In the interview, what qualities do you look for—and how do you spot them? to the job. is also important because it GENEVIEVE GERST I take note of whether or not the applicant is comfortable making eye contact. Experience ...

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June 2010 > On Management

Hire inspire retire

Tags: Brian Eichstaedt , Connor Dennison , Family Ties , Genevieve Gerst , Meredith Baxter Birney , Mouse , On Becoming a Leader: The Leadership Classic , Ralph S. Mouse , Shane Leavell , The One Minute Manager , Tony Soprano on Management: Leadership Lessons Inspired By America’s Favorite Mobster , hiring , interviewing , management

ON MANAGEMENT SELECTED MANAGEMENT BOOKS & WEBSITES “Could you please empty the trash?” you’re going to get a better response than “Go empty that trash.” And then, “Thank you for taking out the trash.” It goes a long way. What makes you realize that a staff member can’t/won’t improve? SHA...

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